Customer Service Surveys

Patient Surveys

Patient Survey Summary 2017

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional009813.90
Response to your concerns019793.88
Our concern for your privacy0011783.88
Our sensitivity to your needs008813.91
Explanation of care provided during transit027793.88

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance0017733.81
Comfort and safety0216723.78

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience8803.91

Average Score    3.87

Patient Survey Summary 2016

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional0011803.88
Response to your concerns0013733.85
Our concern for your privacy0013743.85
Our sensitivity to your needs0015723.83
Explanation of care provided during transit0217723.77

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance0011793.88
Comfort and safety0012773.87

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience9803.90

Average Score    3.85

Patient Survey Summary 2015

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional005983.95
Response to your concerns0111903.87
Our concern for your privacy0011913.89
Our sensitivity to your needs018943.90
Explanation of care provided during transit109913.88

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance0014913.87
Comfort and safety1121783.74

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience3.90

Average Score    3.88

Patient Survey Summary 2014

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional03172133.90
Response to your concerns22232033.86
Our concern for your privacy04162093.90
Our sensitivity to your needs21202063.88
Explanation of care provided during transit23172013.87

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance11362083.83
Comfort and safety07371963.79

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience13312123.84

Average Score    3.86

Patient Survey Summary 2013

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional03192263.90
Response to your concerns21262163.86
Our concern for your privacy10242203.89
Our sensitivity to your needs23202213.87
Explanation of care provided during transit02302093.86

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance11362083.83
Comfort and safety07371963.79

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience13312123.84

Average Score    3.85

Patient Survey Summary 2012

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional02182383.91
Response to your concerns11202323.90
Our concern for your privacy11232323.89
Our sensitivity to your needs21172323.90
Explanation of care provided during transit01192303.92

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance25342143.80
Comfort and safety28362023.77

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience32222303.86

Average Score    3.87

Patient Survey Summary 2011

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional11212203.89
Response to your concerns03242133.88
Our concern for your privacy01292113.87
Our sensitivity to your needs03272103.86
Explanation of care provided during transit22292033.83

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance04372003.81
Comfort and safety27361963.77

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience02252123.88

Average Score    3.85

Patient Survey Summary 2010

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional24202653.88
Response to your concerns13252613.88
Our concern for your privacy00272603.91
Our sensitivity to your needs32232603.88
Explanation of care provided during transit31332513.85

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance24202653.88
Comfort and safety13252613.88

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience31272603.87

Average Score    3.86

Patient Survey Summary 2009

The CrewPoorFairGoodExcellentAverage
Staff was courteous and professional02212433.91
Response to your concerns02272353.88
Our concern for your privacy03262363.88
Our sensitivity to your needs02522363.81
Explanation of care provided during transit02282323.88

The VehiclePoorFairGoodExcellentAverage
Cleanliness and appearance03392183.83
Comfort and safety47332173.77

Overall AssessmentPoorFairGoodExcellentAverage
Overall rating of your medical transportation experience12172383.91

Average Score    3.86

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Contact Us

Coastal Health Systems of Brevard
486 Gus Hipp Blvd
Rockledge, FL. 32955
Phone: (321) 633-7050
Fax: (321) 632-3005
Email: info@coastalhealth.org

Testimonials

Everything was just fine.

July 2016

Excellent service! I cant express how thankful I am. They made me feel at ease. My 1st ambulance experience

July 2016

The service was superb and saved my life!. Many thanks.

Sept 2016

We would definitely use Coastal Health Systems in the future if the need arises.

Oct 2015

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