Customer Service Surveys

Patient Surveys

Patient Survey Summary 2017

The Crew	Fair	Good	Excellent	Average
Staff was courteous and professional	0	9	81	3.90
Response to your concerns	1	9	79	3.88
Our concern for your privacy	0	11	78	3.88
Our sensitivity to your needs	0	8	81	3.91
Explanation of care provided during transit	2	7	79	3.88

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	0	17	73	3.81
Comfort and safety	0	2	16	72	3.78

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience			8	80	3.91

Average Score

3.87

Patient Survey Summary 2016

The Crew	Fair	Good	Excellent	Average
Staff was courteous and professional	0	11	80	3.88
Response to your concerns	0	13	73	3.85
Our concern for your privacy	0	13	74	3.85
Our sensitivity to your needs	0	15	72	3.83
Explanation of care provided during transit	2	17	72	3.77

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	0	11	79	3.88
Comfort and safety	0	0	12	77	3.87

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience			9	80	3.90

Average Score

3.85

Patient Survey Summary 2015

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	0	5	98	3.95
Response to your concerns	0	1	11	90	3.87
Our concern for your privacy	0	0	11	91	3.89
Our sensitivity to your needs	0	1	8	94	3.90
Explanation of care provided during transit	1	0	9	91	3.88

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	0	14	91	3.87
Comfort and safety	1	1	21	78	3.74

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience					3.90

Average Score

3.88

Patient Survey Summary 2014

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	3	17	213	3.90
Response to your concerns	2	2	23	203	3.86
Our concern for your privacy	0	4	16	209	3.90
Our sensitivity to your needs	2	1	20	206	3.88
Explanation of care provided during transit	2	3	17	201	3.87

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	1	1	36	208	3.83
Comfort and safety	0	7	37	196	3.79

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	1	3	31	212	3.84

Average Score

3.86

Patient Survey Summary 2013

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	3	19	226	3.90
Response to your concerns	2	1	26	216	3.86
Our concern for your privacy	1	0	24	220	3.89
Our sensitivity to your needs	2	3	20	221	3.87
Explanation of care provided during transit	0	2	30	209	3.86

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	1	1	36	208	3.83
Comfort and safety	0	7	37	196	3.79

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	1	3	31	212	3.84

Average Score

3.85

Patient Survey Summary 2012

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	2	18	238	3.91
Response to your concerns	1	1	20	232	3.90
Our concern for your privacy	1	1	23	232	3.89
Our sensitivity to your needs	2	1	17	232	3.90
Explanation of care provided during transit	0	1	19	230	3.92

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	2	5	34	214	3.80
Comfort and safety	2	8	36	202	3.77

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	3	2	22	230	3.86

Average Score

3.87

Patient Survey Summary 2011

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	1	1	21	220	3.89
Response to your concerns	0	3	24	213	3.88
Our concern for your privacy	0	1	29	211	3.87
Our sensitivity to your needs	0	3	27	210	3.86
Explanation of care provided during transit	2	2	29	203	3.83

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	4	37	200	3.81
Comfort and safety	2	7	36	196	3.77

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	0	2	25	212	3.88

Average Score

3.85

Patient Survey Summary 2010

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	2	4	20	265	3.88
Response to your concerns	1	3	25	261	3.88
Our concern for your privacy	0	0	27	260	3.91
Our sensitivity to your needs	3	2	23	260	3.88
Explanation of care provided during transit	3	1	33	251	3.85

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	2	4	20	265	3.88
Comfort and safety	1	3	25	261	3.88

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	3	1	27	260	3.87

Average Score

3.86

Patient Survey Summary 2009

The Crew	Fair	Good	Excellent	Average
Staff was courteous and professional	2	21	243	3.91
Response to your concerns	2	27	235	3.88
Our concern for your privacy	3	26	236	3.88
Our sensitivity to your needs	2	52	236	3.81
Explanation of care provided during transit	2	28	232	3.88

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	3	39	218	3.83
Comfort and safety	4	7	33	217	3.77

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	1	2	17	238	3.91

Average Score

3.86

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Contact Us

Coastal Health Systems of Brevard
486 Gus Hipp Blvd
Rockledge, FL. 32955
Phone: (321) 633-7050
Fax: (321) 632-3005
Email: info@coastalhealth.org

Testimonials

Awesome crew!! Thank you.

March 2016

Exceptional Service! Thank You!

October 2016

My experience riding in transport was pleasant and relaxed, thank you<3

January 2017

Excellent service! I cant express how thankful I am. They made me feel at ease. My 1st ambulance experience.

July 2016

Everything was just fine.

July 2016