Customer Service Surveys

Patient Surveys

Patient Survey Summary 2017

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	0	9	81	3.90
Response to your concerns	0	1	9	79	3.88
Our concern for your privacy	0	0	11	78	3.88
Our sensitivity to your needs	0	0	8	81	3.91
Explanation of care provided during transit	0	2	7	79	3.88

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	0	17	73	3.81
Comfort and safety	0	2	16	72	3.78

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience			8	80	3.91

Average Score

3.87

Patient Survey Summary 2016

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	0	11	80	3.88
Response to your concerns	0	0	13	73	3.85
Our concern for your privacy	0	0	13	74	3.85
Our sensitivity to your needs	0	0	15	72	3.83
Explanation of care provided during transit	0	2	17	72	3.77

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	0	11	79	3.88
Comfort and safety	0	0	12	77	3.87

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience			9	80	3.90

Average Score

3.85

Patient Survey Summary 2015

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	0	5	98	3.95
Response to your concerns	0	1	11	90	3.87
Our concern for your privacy	0	0	11	91	3.89
Our sensitivity to your needs	0	1	8	94	3.90
Explanation of care provided during transit	1	0	9	91	3.88

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	0	14	91	3.87
Comfort and safety	1	1	21	78	3.74

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience					3.90

Average Score

3.88

Patient Survey Summary 2014

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	3	17	213	3.90
Response to your concerns	2	2	23	203	3.86
Our concern for your privacy	0	4	16	209	3.90
Our sensitivity to your needs	2	1	20	206	3.88
Explanation of care provided during transit	2	3	17	201	3.87

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	1	1	36	208	3.83
Comfort and safety	0	7	37	196	3.79

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	1	3	31	212	3.84

Average Score

3.86

Patient Survey Summary 2013

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	3	19	226	3.90
Response to your concerns	2	1	26	216	3.86
Our concern for your privacy	1	0	24	220	3.89
Our sensitivity to your needs	2	3	20	221	3.87
Explanation of care provided during transit	0	2	30	209	3.86

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	1	1	36	208	3.83
Comfort and safety	0	7	37	196	3.79

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	1	3	31	212	3.84

Average Score

3.85

Patient Survey Summary 2012

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	2	18	238	3.91
Response to your concerns	1	1	20	232	3.90
Our concern for your privacy	1	1	23	232	3.89
Our sensitivity to your needs	2	1	17	232	3.90
Explanation of care provided during transit	0	1	19	230	3.92

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	2	5	34	214	3.80
Comfort and safety	2	8	36	202	3.77

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	3	2	22	230	3.86

Average Score

3.87

Patient Survey Summary 2011

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	1	1	21	220	3.89
Response to your concerns	0	3	24	213	3.88
Our concern for your privacy	0	1	29	211	3.87
Our sensitivity to your needs	0	3	27	210	3.86
Explanation of care provided during transit	2	2	29	203	3.83

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	4	37	200	3.81
Comfort and safety	2	7	36	196	3.77

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	0	2	25	212	3.88

Average Score

3.85

Patient Survey Summary 2010

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	2	4	20	265	3.88
Response to your concerns	1	3	25	261	3.88
Our concern for your privacy	0	0	27	260	3.91
Our sensitivity to your needs	3	2	23	260	3.88
Explanation of care provided during transit	3	1	33	251	3.85

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	2	4	20	265	3.88
Comfort and safety	1	3	25	261	3.88

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	3	1	27	260	3.87

Average Score

3.86

Patient Survey Summary 2009

The Crew	Poor	Fair	Good	Excellent	Average
Staff was courteous and professional	0	2	21	243	3.91
Response to your concerns	0	2	27	235	3.88
Our concern for your privacy	0	3	26	236	3.88
Our sensitivity to your needs	0	2	52	236	3.81
Explanation of care provided during transit	0	2	28	232	3.88

The Vehicle	Poor	Fair	Good	Excellent	Average
Cleanliness and appearance	0	3	39	218	3.83
Comfort and safety	4	7	33	217	3.77

Overall Assessment	Poor	Fair	Good	Excellent	Average
Overall rating of your medical transportation experience	1	2	17	238	3.91

Average Score

3.86