Performance Requirements

As Brevard County’s exclusive provider of non-emergency, interfacility, advanced and basic life support ambulance service, Coastal’s franchise agreement calls for detailed performance parameters including on time performance. At a minimum, Coastal is required to meet the following contractual performance parameters.

Advanced and Basic Life Support

Definitions:

Pre-Scheduled RequestsThose requests scheduled 24 hours in advance.
Urgent RequestsSame day requests that are time sensitive in nature, such as transports to emergency room.
Non-Urgent RequestsSame day requests that are not time sensitive in nature such as hospital discharges.

Performance Parameters:

Pre-Scheduled TransportsOn time 90%
Non-Scheduled UrgentOn time within two hours of call time 90%
Non-Scheduled, Non-UrgentOn time within four hours of call time 90%

Marchman and Baker Act Transports

Definitions:

Priority 1Law Enforcement with the patient.
Priority 2Transport requests coming from the Emergency Room.
Priority 3Transport request from Hospital rooms, Detention Centers, inpatient mental health units, other “stable” environments, Exparte and voluntary requests.
Priority 4Pre-Scheduled transports with a minimum of 24 hours notice, and all out-of-county transports.

Performance Parameters:

Priority 1On scene 1 hour from time of call’s acceptance from receiving facility, 90% on time
Priority 2On scene 2 hours from time of call’s acceptance from receiving facility, 90% on time
Priority 3On scene 4 hours from time of call’s acceptance from receiving facility, 90% on time
Priority 4On scene at the agreed upon time, 90% on time

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Contact Us

Coastal Health Systems of Brevard
486 Gus Hipp Blvd
Rockledge, FL. 32955
Phone: (321) 633-7050
Fax: (321) 632-3005
Email: info@coastalhealth.org

Testimonials

Whatever professional is, your CHS staff was, they actually refocused my pain.

Feb 2016

The staff was excellent!! Made me feel very comfortable. Would highly recommend.

March 2016

Was very pleased with your service

March 2016

Awesome crew!! Thank you.

March 2016

They seem to care! I needed that.

July 2016