Performance Requirements

As Brevard County’s exclusive provider of non-emergency, interfacility, advanced and basic life support ambulance service, Coastal’s franchise agreement calls for detailed performance parameters including on time performance. At a minimum, Coastal is required to meet the following contractual performance parameters.

Advanced and Basic Life Support

Definitions:

Pre-Scheduled RequestsThose requests scheduled 24 hours in advance.
Urgent RequestsSame day requests that are time sensitive in nature, such as transports to emergency room.
Non-Urgent RequestsSame day requests that are not time sensitive in nature such as hospital discharges.

Performance Parameters:

Pre-Scheduled TransportsOn time 90%
Non-Scheduled UrgentOn time within two hours of call time 90%
Non-Scheduled, Non-UrgentOn time within four hours of call time 90%

Marchman and Baker Act Transports

Definitions:

Priority 1Law Enforcement with the patient.
Priority 2Transport requests coming from the Emergency Room.
Priority 3Transport request from Hospital rooms, Detention Centers, inpatient mental health units, other “stable” environments, Exparte and voluntary requests.
Priority 4Pre-Scheduled transports with a minimum of 24 hours notice, and all out-of-county transports.

Performance Parameters:

Priority 1On scene 1 hour from time of call’s acceptance from receiving facility, 90% on time
Priority 2On scene 2 hours from time of call’s acceptance from receiving facility, 90% on time
Priority 3On scene 4 hours from time of call’s acceptance from receiving facility, 90% on time
Priority 4On scene at the agreed upon time, 90% on time