As Brevard County’s exclusive provider of non-emergency, interfacility, advanced and basic life support ambulance service, Coastal’s franchise agreement calls for detailed performance parameters including on time performance. At a minimum, Coastal is required to meet the following contractual performance parameters.
Advanced and Basic Life Support
Definitions:
| Pre-Scheduled Requests | Those requests scheduled 24 hours in advance. |
| Urgent Requests | Same day requests that are time sensitive in nature, such as transports to emergency room. |
| Non-Urgent Requests | Same day requests that are not time sensitive in nature such as hospital discharges. |
Performance Parameters:
| Pre-Scheduled Transports | On time 90% |
| Non-Scheduled Urgent | On time within two hours of call time 90% |
| Non-Scheduled, Non-Urgent | On time within four hours of call time 90% |
Marchman and Baker Act Transports
Definitions:
| Priority 1 | Law Enforcement with the patient. |
| Priority 2 | Transport requests coming from the Emergency Room. |
| Priority 3 | Transport request from Hospital rooms, Detention Centers, inpatient mental health units, other “stable” environments, Exparte and voluntary requests. |
| Priority 4 | Pre-Scheduled transports with a minimum of 24 hours notice, and all out-of-county transports. |
Performance Parameters:
| Priority 1 | On scene 1 hour from time of call’s acceptance from receiving facility, 90% on time |
| Priority 2 | On scene 2 hours from time of call’s acceptance from receiving facility, 90% on time |
| Priority 3 | On scene 4 hours from time of call’s acceptance from receiving facility, 90% on time |
| Priority 4 | On scene at the agreed upon time, 90% on time |