How YOU can Help US

We realize that no one expects to one day have to use ambulance transportation. Aside from your current medical condition, we understand the ambulance ride alone can be very overwhelming. You have our commitment to make this event as positive an experience as possible. This is what we do; every day, yet we know this may be your very first time in an ambulance.

We have answered a few questions that might make the transport a bit smoother if addressed on the front end.

Will someone be in the back of the ambulance with me?

Absolutely, Depending on the level of care your doctor has requested, either a Paramedic or an Emergency Medical Technician with be in the patient compartment with you during the entire transport. While we will do our best to make the trip as quiet and easy as possible, the crewmembers are responsible for monitoring your vital signs and ensuring you are medical needs are met.

What happens to an ambulance when they retired?

As units are decommissioned, many have found suitable homes to spend their retirement; Coastal often donates retired units to local police, fire departments and out-of-country medical outreach programs as a means of giving back to the community.

Will the stretcher be secured in the back of the ambulance, and will I be secured on the stretcher?

Both the stretcher and the patient are secured at all times during transport. Securement starts at bedside when we transport the patient to our stretcher. We use a multi-harness/ seatbelt system to ensure the patient remains secure. For pediatric patients we have specialized transport devices to ensure proper securement and bariatric patients have optimized stretcher mounts to address their specialized needs. Safety and patient center care is our primary focus.

Can a family member ride with the patient?

In most all cases one family member will be allowed to ride with a patient, we want the patient to be as comfortable and familiar with the surroundings as possible. There may be times when it is not feasible or in the patient’s best interest for a family member to ride, but those cases are rare and we will clearly explain that to all parties. Please note that it is the patient’s care that is the most important, you will be asked to sit where it is most safe and conducive for the patient’s best interest.

Can I bring my personal belongings with me?

The Paramedic’s and Emergency Medical Technicians are responsible for multiple items during your transport. They have the responsibility for your care, the securement of the stretcher and documents such a medical records and films that must be transported with you. We have found it beneficial to ask that most all belongs go with family prior to our arrival, we will bring the last few remaining articles left behind as needed. Unfortunately we will not be able to transport your flowers. While they are sentimental and beautiful, they may require the crews to be distracted from their primary focus which is YOU when they are juggling your belongings and flowers. Additionally, we have found that some patients have allergies to by products left in the air ducts. So if we must choose; we choose to remain a “patient friendly” vs. “flower friendly” ambulance provider. Our crews will be happy to notify the nursing staff to see if arrangements can be made to forward your flowers at a later date.

What to do if an Emergency Vehicle is behind you.

When you notice an Emergency Vehicle approaching you from behind with lights and sirens, slow down and pull to the side of the road after making sure all traffic is clear. If you are at a red light, use extreme caution before proceeding as the traffic that has the green light has the right of way, try to turn right only do not pull through the intersection.